Privacy Policy

Tax Help Online website is owned by Tax Help Online, which is a data controller of your personal data.

This Privacy Policy explains how our tax help website ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use our platform to chat or video call with chartered accountants (CAs), and assign tasks to CAs. By using our website, you agree to the terms outlined in this policy.

Personal information we collect:

• Personal Information: When you register or use our services, we may collect personal information such as your name, email address, contact number, and payment details.

• Communication Data: We collect information from chats, video calls, and messages exchanged with CAs on our platform.

• Task Assignment Data: Details of tasks assigned to CAs, including descriptions, deadlines.

• Usage Data: Information about how you interact with our website, including device information, IP address, browser type, and access times.

• Storage of Documents during chat sessions: Maintaining and storing the documents submitted to the CAs using chat sessions is the joint responsibility of CAs and taxpayers.

Why do we process your data?

• To facilitate communication and collaboration between users and CAs, including chat and video call features.

• To manage and track tasks assigned to CAs.

• To provide access to curated tax documents and content.

• To improve website functionality, user experience, and security.

• To comply with applicable laws and regulations.

• To send you updates, notifications, and relevant information about your account or services.

Your rights:

• You have the right to access, update, or delete your personal information by contacting us.

• You may opt out of receiving non-essential communications from us.

• You can request information about how your data is used and shared.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on our website and updating the effective date.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

• With Chartered Accountants: Your information may be shared with CAs to enable service delivery, task management, and communication.

• Service Providers: We may share your information with trusted service providers who assist us in operating our website and delivering services, subject to confidentiality agreements.

• Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@taxhelponline.in.